Product Information
What is Shipup?
Shipup is a solution dedicated to enhancing the e-commerce delivery experience.
A customer-centric tracking solution, multiple award-winner:
Winner of the 2018 "Game Changer" Award
2018 Connected Retail Night Show – Best Customer Support Innovation
St*rt me up (Fevad and KPMG Directory) – Shipup recognized as one of the most innovative and competitive e-commerce solutions
Shipup provides your customers with a unique and tailored delivery experience through the following features:
**Proactive Notifications:** Keep your customers informed and reassured in real-time
- Track all your packages in real-time (tracking rate > 97%)
- Send proactive and customized notifications to your customers during delivery
- Cultivate new marketing tools: 70% notification open rate, 30% click-through rate
**Tracking Page:** Engage and retain your customers
- Create your own branded tracking page on your website
- Use our powerful drag-and-drop builder
- Boost customer retention
- Reduce support inquiries
**Anticipate potential delivery incidents (cut tickets in half)**
- Simplify customer support operations
**Feedback:** Reduce churn
- Collect feedback when customers receive their packages
- Turn potential critics into brand ambassadors
**Carriers Dashboard:** Enhance your QoS measurement
- Centralize all your packages on a single platform
- Simplify reporting with multi-criteria filters
- Connect with 50+ carriers
**Zendesk & Gorgias Integration:** Improve call center efficiency
- Get instant notifications on Zendesk or Gorgias in case of incidents
- All customer delivery information directly available on Zendesk
**A Reliable Solution – Proven Track Record**
**Key Benefits of Shipup:**
- Reduced customer support contact rate (cut by half)
- Improved customer satisfaction (+7 NPS points)
- Increased traffic (up to +5%)
- Enhanced loyalty and incremental sales (up to +10%)
**Our Clients:**
Birchbox, Eve Mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, ...
How to use Shipup?
Shipup enhances e-commerce shipping with branded tracking, proactive notifications, and reduced support costs.
Core Functions of Shipup
Marketing Automation
Real-Time Push Notifications
Magento integration
Shopify integration
Prestashop integration
Usage Scenarios of Shipup
- Send proactive and customized real-time notifications to customers during shipping
- Create branded package tracking pages on merchant websites to boost customer retention
- Collect customer feedback after delivery to turn detractors into brand advocates
- Centralize all packages on a unified platform and simplify reporting with multi-criteria filters
- Receive shipping event notifications via Zendesk or Gorgias and view customer shipping info directly in these tools
- Stimulate repeat purchases with tracking notifications that include personalized marketing offers
Common Questions about Shipup
What does Shipup do?
How do I use Shipup?
What are the core features of Shipup?
What are the use cases for Shipup?
